Below are the answers to some frequently asked questions (FAQs) that we receive. If the answer to your question is not here, please visit our Contact Us page and we will get back to you as soon as we can.
We deliver Australia wide but do not currently ship internationally.
Our commitment to you is to ship within a maximum of 2 business days. However, purchases are usually shipped within 1 business day of order placement.
We use Australia Post of all deliveries and offer two shipping options.
We offer flat rate shipping per order. So you know your shipping cost upfront regardless of how many items you purchase.
Yes - All our prices are inclusive of GST.
Payment can be made using:
Yes - We accept all major credit cards and direct deposit.
Sorry - we do not current accept phone orders.
Yes it is. All transactions are processed through PayPal, Stripe Payments or Direct Deposit. For your security, we don't collect or store credit card information, bank account or other financially identifying information; instead, we use Payment Service Providers to do this for us and we cannot access the information.
In addition our site is protected by industry leading SSL encryption for your piece of mind.
We make every possible effort to ensure only items that are in stock are listed as available on our website. If an item is not in stock, we will immediately issue a refund.
Each relevant listing has a size guide included. Still not sure? Contact Us for more information.
Please view our Shipping and Returns page to see our returns policy and procedure.
Sorry - For occupational health and safety reasons, we do not allow pickups from our premises.
Yes! - We have an eBay store which stocks a large variety of baby products. Click here to visit our store now - http://stores.ebay.com.au/Barneys-Toy-Box
No - We are strictly an online business at this stage.
Yes - but please note that our flat rate shipping and free shipping over $100 promotions are per address.
We are always on the lookout for new top quality brands to feature on our site. Contact Us to discuss options.
Sorry - We do not currently offer a gift wrapping service.